FAQ
Find answers to common questions about our pickleball paddles, ordering, and services.
Product Questions
Q: What's the difference between T700 and T300 carbon fiber?
A: T700 carbon fiber offers higher strength and stiffness compared to T300, providing better power and spin generation. T700 is recommended for intermediate to advanced players, while T300 is suitable for beginners to intermediate players.
Q: What paddle thickness should I choose - 13mm or 16mm?
A: 13mm paddles offer more power and pop, ideal for aggressive players. 16mm paddles provide better control and softer touch, preferred by control-oriented players and those who play at the net.
Q: What's the difference between Gen-series cores?
A: Gen2 features dual-layer construction, Gen3 adds a third layer for enhanced control, Gen4 offers triple-layer with improved power, and Gen5 uses full EPP foam for maximum shock absorption and consistency.
Q: Are your paddles USAPA approved?
A: Our paddles are manufactured to USAPA specifications and standards. For tournament play requiring official USAPA approval, certification can be arranged through our OEM/ODM services for custom orders. Contact us for details.
Ordering & Shipping
Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping costs and delivery times vary by location.
Q: What's your return policy?
A: Please refer to our Refund Policy page for detailed information about returns and exchanges.
Q: How long does shipping take?
A: Delivery times vary by location. Typically 7-15 business days for international orders.
Wholesale & Custom Orders
Q: What's the minimum order quantity for wholesale?
A: MOQ varies depending on customization requirements. Contact us at avippkb@gmail.com for specific details.
Q: Do you offer custom branding?
A: Yes, we provide OEM/ODM services including custom logos, colors, and designs. Contact us for a quote.
Q: Can I get samples before placing a bulk order?
A: Yes, sample orders are available. Contact us at avippkb@gmail.com to discuss your needs.
Still Have Questions?
Contact us at avippkb@gmail.com and we'll be happy to help!